USPTO Customer Support

USPTO Customer Support Call Center Contact Info.

U.S. Patent & Trademark Office Contact Center (UCC)

For general information, mailing addresses, Internet addresses, contact information for other USPTO services and Technical Support (select option 3 for Tech Support.) The UCC can be contacted at 800-786-9199 (toll-free), 571-272-1000 (local) & 800-877-8339 (TTY).

Inventors Assistance Center (IAC)

For information on application continuation in the Manual of Patent Examination Procedure (MPEP), patent infringement, assignment of patents to examiners, petitions to make Special, status of patent applications filed longer than two months, Power of Attorney forms, Office Action questions, Notice of Amendment, express abandonment, change of address, drawings, and patent claims/priority documents. The AIC can be contacted at USPTO Contact Center (ask for IAC) & Visit Page.

Patent Electronic Business Center (EBC) Customer Service Center

For information on requesting customer number, PKI (digital certification), Electronic Filing System (EFS) software, Patent Application Information Retrieval (PAIR), USPTO web site patent software downloads, and confirmation of faxed documents. The EBC can be contacted at 866-217-9197 (toll-free), 571-272-4100 (local), (email) & Visit Page.

Trademark Assistance Center (TAC)

The Trademark Assistance Center (TAC) provides general information about the trademark registration process and responds to inquiries about the status of trademark applications and registrations. The location of the Trademark Assistance Center is Madison East, Concourse Level, 600 Dulany Street, Alexandria, VA 22314. Telephone and Walk-In assistance is available. The TAC can be contacted at 800-786-9199 (toll-free) & 571-272-9250 (local).

You can also check the status of an application or registration through the Trademark Applications and Registrations Retrieval (“TARR”) database.

America Invents Act (AIA) Contact Center

Answers regarding the America Invents Act and the new legal provisions and rules in effect September 16, 2012; including the inventor’s oath or declaration, supplemental examination, preissuance submission, citation of patent owner claim scope statement, post grant review, inter partes review, and transitional program for covered business methods. The AIA can be contacted at 855-HELP-AIA (toll-free) & (email).

Application Assistance Unit (AAU)

Formerly the Office of Initial Patent Examination (OIPE) and the Office of Patent Publications (OPP). To check on the status of Power of Attorney, change of address, provisional application status, and express abandonment. Also, for help with filing receipt questions, change/withdrawal of attorney, notice of abandonment for patent, notice of missing parts letter, lost grants or soft copies, certification of correction, filing a patent to the file repository,
listing a patent for sale in official gazette, processing of Certificates of Corrections, or to speak to an AAU representative. The AAU can be contacted at 888-786-0101 (toll-free) & 571-272-4000 (local).

Assignments Recordation Branch (ARB)

For help with following a new assignment or obtaining information on a pending assignment, questions on assignments, liens on patents, filing assignments, recordation forms, and trademark assignments. The ARB can be contacted at 571-272-3350 (local).

Patent and Trademark Copy Fulfillment Branch (CFB)

Copies of official U.S. Patent and U.S. Trademark documents are available for sale from the Patent and Trademark Copy Fulfillment Branch.  Request for copies must include payment and identification of the patent number(s) or trademark registration number(s) being requested. Telephone, fax, email, mail and walk-in services are provided. The CFB can be contacted at 800-972-6382 (toll-free), 571-272-3150 (local) 571-273-3250 (fax), (email) & Visit Page.

Patent Cooperation Treaty (PCT) Helpdesk

For questions and information concerning the Patent Co-operation Treaty. The PCT is an international agreement among patent offices and intergovernmental authorities regarding the process of international patent applications. The PTC can be contacted at 571-272-4300 (local) & Visit Page.

Receipts Accounting Division (RAD)

For information on the Office of Finance and fee payments, including maintenance fees (option 1), deposit accounts (option 2), and refunds (option 3). The RAD can be contacted at 571-272-6500 (local).

Go to the USPTO for more patent & trademark information.

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